Built for every seat in the managed services business.
Spectrum serves the owner reading the risk across the book, the service desk working the queue, the engineer rolling out change and the security lead answering to clients. One record serves all four.
Run the business from one view.
See every client's health, exposure, open work and spend in one place, and grow the book without growing headcount at the same rate.
- Risk across the whole bookWhich clients carry critical exposures today, and what is already planned to close them.
- Licenses and cloud waste foundUnused seats, unattached disks and idle machines, costed per client.
- Capacity without linear hiringRAY takes the well-understood work as each capability proves itself.
- Reports clients actually readProfessional, current and consistent, produced from live data.
- Calls arrive investigatedAlerts, patch failures and policy gaps open calls with the evidence already attached.
- One queue for people and RAYRAY picks up what it has proven it can do, in priority order, and says what it is doing now.
- The user is part of the fixRestart and remote-session choices go to the person affected, and their answer is respected.
- Every fix is closed properlyA written resolution, a verified end state and a watch for it returning.
Less triage. More resolution.
Your technicians start each call with the investigation done and a plan ready to approve, instead of a one-line complaint and a blank screen.
Change the whole fleet without breaking it.
Patches, scripts and configuration changes go out in stages, each machine is checked afterwards, and anything that goes wrong stops the rollout.
- Staged rolloutsPilot machines, then wider groups, each stage gated on the last.
- Live reads on any machineServices, event logs, disk, software and network, without a remote session.
- Network onboarding, guidedDevices read from their own configuration through a collector at each client.
- Deep links that land in the right placeEvery person, device and policy opens in its admin center, in the correct client's directory.
- Inside and outsideMicrosoft 365 and Azure from the inside, the domain and attack surface from the outside.
- Scores that show their workingBuilt on public standards, and never crediting a check that could not run.
- Policy against realityEach client's own security policies compared with what its estate actually does.
- Incident response, documentedEvidence collected through the agent and written up in a client-ready report.
Answer the client's hardest question with evidence.
"Are we secure?" becomes a measured answer, with the gaps named, the fixes planned and the progress visible over time.
What changes when it is one system.
| Area | A typical MSP tool stack | With Spectrum |
|---|---|---|
| Source of truth | Split across monitoring, ticketing, scanning and spreadsheets | One record per client, machine and person |
| Findings | Exported, triaged by hand, often forgotten | Raised as calls with evidence, rechecked before they close |
| Change | Pushed to everyone at once, checked when users complain | Staged, verified per machine, stopped on harm |
| AI | A chat box on top of the sprawl | An operator using the same screens and approvals as your team |
| Scoring | A number that hides what was never checked | "Not assessed" shown plainly, scores tied to public standards |
| Client reports | Assembled by hand at month end | Produced from live data in one professional template |
Start where it hurts most.
Tell us which part of the business costs you the most time. We will show you that part first.